If the display shows any of the following error codes, unplug the unit for at least 5 minutes and plug it back in.
| E1 | Room Sensor failure |
| E2 | Defroster Sensor failure |
| E3 | Humidity Sensor failure |
| EC | Unit malfunction, Make sure the temperature of the working environment is between 41°F/5°C and 95°F/35°C. If not, please operate the unit under the correct stated temperature. If on a concrete floor, unplug and elevate unit a few inches off the floor; plug back into outlet and power on. |
| P2 | Bucket is full or not in the correct position. Empty the bucket and replace it in the proper position. Ensure float switch and foam are secured properly in bucket. |
| ES | Temperature sensor error, Unplug the unit for at least 5 minutes and plug it back in. |
| AS | Humidity sensor error Unplug the unit for at least 5 minutes and plug it back in. |
Troubleshooting
| ISSUE | POSSIBLE CAUSES |
|---|---|
| Unit Does Not Start | • Make sure the dehumidifier’s plug is pushed completely into the outlet. • Check the fuse/circuit breaker box in your home. • The bucket is full and needs to be emptied. • The water bucket is not in the proper position. |
| Dehumidifier’s Bucket Full Light Is Iuminated Even Though Bucket Is Empty | • Verify drain plug has not been removed from back of unit if using the bucket to collect water. • Check float switch (inch length tab in top of unit behind bucket) to ensure it is not cracked, broken or stuck. The switch is located on the right side behind the bucket when you are facing the unit. • Check that unit is level and the filter, vents and bucket are thoroughly clean. • Ensure float is snapped properly into place inside the bucket. (See page 3 for description of “float” piece.) • Unplug unit for at least 5 minutes. Remove and return bucket securely, plug unit back in, then turn on unit. |
| Dehumidifier Not Drawing Water | Be sure unit is not too large or too small for the area of the room. • Allow enough time for unit to remove moisture. • Set humidity low enough to ensure moisture removal. • Setting may be the same as actual humidity in room, thus no moisture to remove. • Be sure all doors, windows and other openings are securely closed. • Be sure unit is level and that there is sufficient air circulation around the unit, as well as between unit and floor. • Make sure unit is level and that there are no curtains, blinds, or furniture blocking the unit. • Check that room temperature is 41ºF or above. • If unit is near a heat source, such as a clothes dryer, etc., relocate unit. • Clean the air filter and air outlet. |
| Auto Defrost Displays Repeatedly | • Turn off unit and unplug 4-6 hours. • Plug unit back in. Run in normal mode (no Turbo fan, not on Continuous operation). • Be sure unit humidity is not set too low, unit is not sitting on too cold of a floor and unit is not being used in too cold of a room. (Room should be 41ºF or above.) • Be sure there is sufficient air circulation between the unit and the surface on which it is sitting. |
| Dehumidifier Constantly Cycles On/off | • Be sure unit is not too large or too small for the area of the room. • Using unit in much less than its stated coverage will likely cause it to go on and off more frequently. Using too small of a unit will cause it to run constantly. • If the humidity setting and actual humidity in room are cycling right around the same, the unit will go off and on accordingly. • The fan will run for a few minutes after the compressor shuts off. • Check that unit is level and the filter, vents and bucket are thoroughly clean and nothing is obstructing them. • Be sure all doors, windows and other openings are securely closed. • Ensure there is sufficient air circulation around the unit, as well as between unit and floor. • Unplug unit for at least 5 minutes. Plug back in unit, remove and return bucket to dehumidifier and turn on. |
| Unit Makes A Loud Noise When Operating | • Make sure the air filter is clean and not clogged. • Make sure the unit is upright (not tilted) and on a flat, level surface. |
| Dehumidifier Always Running | • Be sure unit is not too large or too small for the area of the room. • Allow enough time for unit to remove moisture. • If humidity in room is above the set humidity, then unit will run. • Be sure all doors, windows and other openings are securely closed. • Be sure unit is level and that there is sufficient air circulation around the unit, as well as between unit and floor. • Make sure there are no curtains, blinds, or furniture blocking the unit. • If unit is near a source of moisture, such as a sink, shower, washing machine, etc., then relocate unit. • Check that filter, vents and bucket are thoroughly clean |
| Continuous Drain Not Working Properly | • If using a garden hose (not included), be sure hose is CLEAN, pliable and no longer than 6 feet in length (recommended). Clear tubing with sizing of 0.5 inches (13 mm) for inner diameter is recommended. (Tubing not included.) • Hose should be secure on both ends, being especially mindful that it is pushed all the way onto connector piece inside unit. • Hose should exit through the back of unit and always be positioned at a DOWNWARD slope to the desired drain location. • Check that filter, vents and bucket are thoroughly clean. • Be sure nothing is obstructing hose connection and there are no kinks or tears in any of the hosing. • Ensure unit is level and not tilted forward and that bucket is pushed in all the way. Though the unit may appear level, if the surface it sits on is even slightly uneven and the front of the unit is tilted downward, continuous draining may not work. If necessary, slightly prop up the front of the unit, taking care that the unit does not fall backward. • If water is going into bucket instead of hose, the unit is working properly. Please double check all of the above and/or un-hook hosing set-up and start again. |
| Water On Floor | • Check the hose connection points to make sure they are not loose. • Ensure float is snapped properly into place inside the bucket. (See page 3 for description of “float” piece.) • Ensure foam piece is securely inside float and has not been removed (1PED50 and 1PED70 models only |
| A Hissing Noise Or Hollow Sound | This sound is normal. It is generated from the refrigerant flowing in the pipes. |
| A Squeaking Noise | This noise is generated from the unit when it expands or contracts with temperature changes. |
| The Unit Does Not Immediately Start Or Change Operating Mode | To prevent overloading the compressor motor, after the unit has stopped (or entered a mode), it cannot resume operation (or enter a different mode) in the first 3 minutes afterwards. |
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